Shipping policy

Crown Hobby — Last Updated: July 30, 2025

Overview

At Crown Hobby, we are committed to getting your order to you safely, securely, and as quickly as possible. Please read our shipping policy carefully so you know exactly what to expect after placing your order.

Where We Ship

We currently ship within the United States only.

All orders are shipped from our fulfillment location in:
📍 North Kansas City, MO 64116

Shipping Costs

Shipping is completely FREE on all orders.

There are no minimum order requirements and no hidden fees. The price you see at checkout is the price you pay.

Order Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed
  • Business days are Monday through Friday, excluding federal holidays
  • Orders placed on weekends or holidays will begin processing the next business day
  • You will receive a confirmation email with tracking information once your order has shipped

⚠️ Please ensure your shipping address is correct at the time of checkout. Crown Hobby is not responsible for delays or lost packages due to incorrect addresses provided by the customer.

Shipping Timeframes

Shipping Stage Estimated Time
Order Processing 1–3 Business Days
Transit & Delivery 3–7 Business Days
Total Estimated Delivery 4–10 Business Days

Delivery estimates begin from the date of shipment, not the date of order. These are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier volume, and other factors outside our control.

Shipping Carriers

We work with trusted carriers including but not limited to:

  • USPS
  • UPS
  • FedEx

The carrier used for your order will be selected based on your location and the size or weight of your package to ensure the safest and most reliable delivery.

Tracking Your Order

Once your order ships, you will receive an email with:

  • Your tracking number
  • A link to track your package in real time

If you have not received tracking information within 3 business days of placing your order, please contact us at support@crownhobby.shop.

Packaging & Protection

We take the packaging of your collectibles seriously. All orders are carefully packed to ensure your hobby boxes and sealed cases arrive in the same condition they left our hands. We use appropriate protective materials to safeguard your products during transit.

Delayed or Lost Packages

If your tracking shows your package is delayed or has stopped updating:

  1. Allow 2 additional business days — carrier delays are sometimes not reflected in real-time tracking
  2. Check with neighbors or your local post office / delivery location
  3. Contact us at support@crownhobby.shop with your order number and we will investigate on your behalf

If a package is confirmed lost by the carrier, Crown Hobby will work with you to arrange a replacement or issue a refund at our discretion.

Damaged Packages

If your package arrives visibly damaged:

  • Take photos immediately before opening the package
  • Contact us within 48 hours of delivery at support@crownhobby.shop
  • Include your order number and photos of both the packaging and the item

We will review your claim and work toward a resolution as quickly as possible.

Address Errors & Undeliverable Packages

  • It is the customer's responsibility to provide an accurate and complete shipping address at checkout
  • If a package is returned to us due to an incorrect address, refused delivery, or failed delivery attempts, the customer will be responsible for any re-shipping costs
  • Crown Hobby is not responsible for packages delivered to incorrectly entered addresses

Pre-Order Shipping

Pre-order items follow the same shipping policy as in-stock orders. Processing and shipping timelines begin once the pre-order item is received and ready to fulfill. You will be notified by email when your pre-order ships.

Shipping Holidays

Our fulfillment operations observe the following U.S. federal holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Orders placed on or around these dates may experience slight delays in processing.

Contact Us

For any shipping-related questions or concerns:

📧 Email: support@crownhobby.shop
🌐 Website: crownhobby.shop
📍 Address: 1701 Howell St, North Kansas City, MO 64116