Crown Hobby — We'd Love to Hear From You
We Are Here for You
At Crown Hobby, every customer matters to us. Whether you have a question about an order, need help with a return, want to learn more about an upcoming release, or simply want to reach out — we are always happy to hear from you.
We are real people who genuinely care about your experience, and we are committed to responding to every inquiry with the attention and respect it deserves.
How to Reach Us
📧 Email — Primary Contact
The fastest and most reliable way to reach our team:
We respond to all email inquiries within 1–2 business days.
🌐 Website
crownhobby.shop
Browse our full catalog, track your order, and access all of our policy and support pages directly from our website.
📍 Mailing Address
For any written correspondence:
Crown Hobby
1701 Howell St
North Kansas City, MO 64116
United States
Customer Support Hours
Our team is available to assist you during the following hours:
| Day | Hours (CST) |
|---|---|
| Monday | 9:00 AM – 6:00 PM |
| Tuesday | 9:00 AM – 6:00 PM |
| Wednesday | 9:00 AM – 6:00 PM |
| Thursday | 9:00 AM – 6:00 PM |
| Friday | 9:00 AM – 6:00 PM |
| Saturday | 10:00 AM – 4:00 PM |
| Sunday | Closed |
We observe all U.S. federal holidays. Messages received outside of business hours will be responded to on the next available business day.
What to Include in Your Message
To help us assist you as quickly and efficiently as possible, please include the following information when contacting us:
- 👤 Your full name
- 🧾 Your order number (if your inquiry is order-related)
- 📝 A clear description of your question, concern, or request
- 📷 Photos if your inquiry involves a damaged, defective, or incorrect item
The more detail you provide, the faster we can help you.
What Can We Help You With?
📦 Order Status & Tracking
Want to know where your order is? Contact us with your order number and we will look into it right away. You can also use the tracking number provided in your shipping confirmation email to follow your package in real time.
🔄 Returns & Refunds
Looking to initiate a return or check on a refund? We are happy to walk you through the process. Please review our Return & Refund Policy before reaching out so we can assist you as efficiently as possible.
🚚 Shipping Questions
Have questions about delivery timelines, carriers, or shipping to your location? We are here to help. See our Shipping Policy for full details.
🛒 Pre-Order Inquiries
Questions about an upcoming release or your existing pre-order? We will provide you with the latest information we have available. See our Pre-Order Policy for full details.
💳 Payment & Billing
Need help with a charge, payment method, or billing question? Contact us and we will investigate promptly. See our Payment Policy for full details.
📋 Wholesale Inquiries
Interested in becoming a wholesale partner? Email us with the subject line:
"Wholesale Inquiry — [Your Business Name]"
and include your business details. We will review your inquiry within 2–3 business days.
🔐 Privacy & Data Requests
Want to access, update, or delete your personal data? Contact us at support@crownhobby.shop and reference our Privacy Policy for your rights and options.
♿ Accessibility Support
Need assistance navigating our website or completing a purchase due to an accessibility need? We are here to help and will do our best to accommodate your needs promptly.
Response Time Expectations
| Inquiry Type | Expected Response Time |
|---|---|
| General Questions | 1–2 Business Days |
| Order Status & Tracking | 1–2 Business Days |
| Return & Refund Requests | 1–2 Business Days |
| Payment & Billing Issues | 1–2 Business Days |
| Wholesale Inquiries | 2–3 Business Days |
| Accessibility Requests | 1–2 Business Days |
| Privacy & Data Requests | 1–2 Business Days |
Before You Reach Out
You may find an instant answer in one of our detailed policy and support pages:
- 📄 Return & Refund Policy — eligibility, process, and timelines
- 🚚 Shipping Policy — processing times, carriers, and delivery estimates
- 📋 Pre-Order Policy — how pre-orders work and what to expect
- 💳 Payment Policy — accepted methods, billing, and refunds
- 🔒 Privacy Policy — how we handle your personal data
- 🍪 Cookie Policy — how we use cookies and tracking
- 🛡️ Authenticity Guarantee — our commitment to genuine products
- ⭐ Our Guarantee — everything we promise, in one place
Wholesale & Business Contact
For all wholesale and business-to-business inquiries:
📧 Email: support@crownhobby.shop
Subject Line: Wholesale Inquiry — [Your Business Name]
Please include:
- Business name and contact information
- Business license or reseller permit details
- Products of interest and estimated order volume
Feedback & Suggestions
We genuinely love hearing from our community — including feedback on how we can do better. If you have a suggestion, a compliment, or a concern about your experience with Crown Hobby, please do not hesitate to share it with us.
Your feedback directly shapes how we grow and improve as a store, and we read every message we receive.
Our Commitment to You
When you reach out to Crown Hobby, you can expect:
- ✅ A response from a real person — not an automated bot
- ✅ Honest and straightforward communication
- ✅ A genuine effort to resolve your concern as quickly as possible
- ✅ Respect and care in every interaction
- ✅ Follow-up if your issue requires additional time to resolve
We do not consider an inquiry closed until you are satisfied.
Connect With Us
📧 Email: support@crownhobby.shop
🌐 Website: crownhobby.shop
📍 Address: Crown Hobby, 1701 Howell St, North Kansas City, MO 64116, United States