Contact information
Crown Hobby — We're Here to Help
Get in Touch
At Crown Hobby, customer satisfaction is our priority. Whether you have a question about an order, need help with a return, or simply want to learn more about our products — we're here for you.
Contact Details
📧 Email: support@crownhobby.shop
🌐 Website: crownhobby.shop
📍 Mailing Address:
Crown Hobby
1701 Howell St
North Kansas City, MO 64116
United States
Customer Support Hours
Our support team is available:
| Day | Hours (CST) |
|---|---|
| Monday | 9:00 AM – 6:00 PM |
| Tuesday | 9:00 AM – 6:00 PM |
| Wednesday | 9:00 AM – 6:00 PM |
| Thursday | 9:00 AM – 6:00 PM |
| Friday | 9:00 AM – 6:00 PM |
| Saturday | 10:00 AM – 4:00 PM |
| Sunday | Closed |
We observe all U.S. federal holidays. Emails received outside of business hours will be responded to on the next available business day.
Response Times
We strive to respond to all inquiries as quickly as possible:
- 📬 Email inquiries: Within 1–2 business days
- 📦 Order & shipping issues: Within 1–2 business days
- 🔄 Return & refund requests: Within 1–2 business days of submission
What to Include in Your Message
To help us assist you faster, please include the following when reaching out:
- Your full name
- Your order number (if applicable)
- A clear description of your question or issue
- Any relevant photos (for damaged or incorrect items)
Common Topics We Can Help With
🎴 Order Status & Tracking — Questions about where your order is and when it will arrive
📦 Returns & Refunds — Initiating a return or checking on a refund status
🛒 Pre-Orders — Questions about upcoming releases and pre-order timelines
💳 Payment Issues — Help with billing, charges, or payment methods
🔐 Account & Privacy — Questions about your personal data or account information
📋 Wholesale Inquiries — Interested in buying in bulk? Reach out and we'll be happy to discuss
Wholesale & Business Inquiries
If you are a retailer or business interested in wholesale purchasing, please contact us directly at:
📧 support@crownhobby.shop
Subject line: Wholesale Inquiry — [Your Business Name]
We will review your inquiry and respond within 2–3 business days.
Feedback & Suggestions
We love hearing from our community. If you have suggestions on how we can improve your experience, product selection, or anything else — don't hesitate to reach out. Your feedback directly shapes how we grow.
Before You Contact Us
You may find an instant answer in one of our policy pages:
- 📄 Return & Refund Policy
- 🚚 Shipping Policy
- 📋 Pre-Order Policy
- 💳 Payment Policy
- 🔒 Privacy Policy