Privacy policy

Crown Hobby — Last Updated: July 30, 2025

Introduction

Crown Hobby ("we," "us," or "our") operates the website crownhobby.shop. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

Information We Collect

Information You Provide Directly

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Payment information (processed securely through Stripe — we never store your full card details)
  • Communications you send us (emails, contact form messages)

Information Collected Automatically

When you visit crownhobby.shop, we may automatically collect:

  • IP address and approximate location
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on site
  • Referring URLs
  • Clickstream data

Information from Third Parties

We may receive information about you from:

  • Stripe (payment processing)
  • Google (analytics and advertising)
  • Meta/Facebook (advertising, if applicable)
  • Other service providers that help us operate our store

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and delivery notifications
  • Respond to customer service inquiries
  • Issue refunds or handle returns
  • Improve our website, products, and services
  • Send promotional emails and marketing offers (only with your consent)
  • Detect and prevent fraud or unauthorized transactions
  • Comply with applicable laws and legal obligations
  • Serve relevant ads through Google and other advertising platforms

Legal Basis for Processing (for applicable users)

We process your data based on:

  • Contract performance — to fulfill your orders
  • Legitimate interests — to improve our services and prevent fraud
  • Consent — for marketing communications and non-essential cookies
  • Legal obligation — to comply with laws and regulations

Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Stripe — for secure payment processing
  • Shipping carriers — to deliver your orders (e.g., USPS, UPS, FedEx)
  • Google Analytics / Google Ads — for website analytics and advertising
  • Email marketing platforms — to send you communications (with your consent)
  • Legal authorities — if required by law or to protect our rights

All third-party service providers are contractually obligated to keep your information secure and use it only for the purposes we specify.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For full details, please refer to our Cookie Policy.

You may control cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may affect site functionality.

Google Merchant & Advertising Compliance

We comply with Google's policies for merchants and advertisers. This includes:

  • Clear and accurate product listings
  • Transparent pricing and shipping information
  • Honest advertising practices
  • Proper use of customer data in compliance with Google's EU User Consent Policy and applicable privacy laws

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and tax obligations
  • Resolve disputes and enforce our agreements

When no longer needed, your data is securely deleted or anonymized.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal data (subject to legal limitations)
  • Opt out of marketing communications at any time
  • Restrict or object to certain types of processing
  • Data portability — receive a copy of your data in a usable format
  • Opt out of the sale or sharing of personal information (see Your Privacy Choices page)

To exercise any of these rights, contact us at support@crownhobby.shop

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL/TLS encryption on all pages
  • Secure payment processing through Stripe (PCI-DSS compliant)
  • Limited employee access to personal data
  • Regular security monitoring

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 Email: support@crownhobby.shop
🌐 Website: crownhobby.shop
📍 Address: 1701 Howell St, North Kansas City, MO 64116