Once your order ships you will receive a confirmation email with your tracking number and carrier info. Allow up to 24 hours for tracking to update. Can't find it? Check your spam folder or email us at support@crownhobby.shop with your order number.

Orders can be cancelled or modified before they ship. Email us as soon as possible at support@crownhobby.shop with your order number. Once dispatched, our standard Return & Refund Policy applies.

Full payment is collected when you place your pre-order. Once the item arrives at our facility it enters standard fulfillment — 1–3 business days processing then 3–7 business days shipping. If a release date changes we will notify you immediately. You may cancel for a full refund any time before it ships.

Check your spam or junk folder first. If you still can't find it within an hour, email us at support@crownhobby.shop with the name and email used at checkout and we'll look into it right away.

Orders are processed within 1–3 business days after payment is confirmed. Once shipped, delivery takes 3–7 business days within the United States. You'll receive a tracking email as soon as your order ships.

Yes — completely free on every order, no minimum purchase required. The price you see on the product page is exactly what you pay at checkout. No hidden fees, no thresholds, no exceptions.

We ship via USPS, UPS, and FedEx from our facility in North Kansas City, MO. The carrier is selected based on your location, package size, and weight to ensure the safest and most reliable delivery.

Contact us within 48 hours of the expected delivery date at support@crownhobby.shop with your order number and photos of any damage. We'll work with the carrier to investigate and resolve your case as quickly as possible.

We accept returns within 30 days of delivery on unopened, factory-sealed items in original condition. Opened hobby boxes or packs cannot be returned under any circumstances. To start a return, email support@crownhobby.shop with your order number and reason.

Approved refunds are processed within 10 business days of us receiving your returned item, back to your original payment method. Allow an additional 3–5 business days for the credit to appear depending on your bank.

Contact us within 48 hours of delivery at support@crownhobby.shop with your order number and clear photos of the issue. We'll prioritize your case and offer a full replacement or refund at no cost to you.

We don't offer direct exchanges. If you'd like a different item, return your original order (if eligible) and place a new order separately. Contact us and we'll make the process as smooth as possible.

Always — without exception. Every product at Crown Hobby is 100% genuine and sourced exclusively from authorized distributors. We have a strict zero-tolerance policy on resealed, tampered, or counterfeit products.

We specialize in premium sealed hobby boxes, sealed cases, and collectibles sourced through authorized distributor channels. Our catalogue is always expanding — check back regularly for new arrivals and pre-orders.

No — and no retailer can. The specific cards inside any sealed hobby box or pack are determined entirely by the manufacturer at production. What we guarantee is that every product leaves us 100% factory sealed and completely untouched.

Availability is shown in real time on each product page. If an item is sold out, email us at support@crownhobby.shop and we'll notify you as soon as a restock date is confirmed or a pre-order option becomes available.

We accept Credit Card (Visa, Mastercard, Amex, Discover), Debit Card, Apple Pay, Google Pay, and Link by Stripe — all processed securely through Stripe, a PCI-DSS Level 1 certified platform. No additional fees on any method.

Payment is collected in full at the time of purchase — for both in-stock and pre-order items. A confirmation email is sent immediately after your payment is successfully processed.

Absolutely. All transactions are SSL encrypted and processed exclusively through Stripe. We never store your full card number, CVV, or banking credentials on our servers. Your financial data is handled under the highest security standards available.

No — you can check out as a guest without creating an account. A Crown Hobby account does let you view your full order history, track shipments, and check out faster on future purchases.

Click "Forgot password" on the login page, enter your email, and you'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive. Still stuck? Email us at support@crownhobby.shop.

Yes — we have a wholesale program for verified hobby shops, retailers, and bulk buyers. Email support@crownhobby.shop with the subject "Wholesale Inquiry — [Your Business Name]" including your business name, contact info, and relevant documentation. We'll respond within 2–3 business days.

Minimum order quantities and pricing tiers are provided upon approval of your wholesale application and vary by product category. Contact us at support@crownhobby.shop to get started.

Shipping costs for wholesale orders are calculated based on order size, weight, and destination and will be confirmed at the time of order. Free shipping may be available on certain volumes — contact us to discuss your specific needs.