Refund policy

Crown Hobby — Last Updated: July 30, 2025

Overview

At Crown Hobby, we take pride in delivering a trustworthy and transparent shopping experience. Please read our return and refund policy carefully before placing your order.

Eligibility for Returns

We accept returns under the following conditions:

  • Items must be unopened and factory sealed
  • Return request must be submitted within 30 days of the delivery date
  • Item must be in its original, undamaged condition
  • Proof of purchase (order number or receipt) is required

We do not accept returns on:

  • Opened hobby boxes, cases, or packs
  • Items damaged due to customer mishandling
  • Pre-owned or previously opened products
  • Items returned after the 30-day window

How to Request a Return

  1. Email us at support@crownhobby.shop with your order number and reason for return
  2. Our team will review your request within 1–2 business days
  3. If approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions
  4. Ship the item back using a trackable shipping method — return shipping costs are the responsibility of the customer unless the return is due to our error

⚠️ Do not ship items back without receiving an RMA number first. Unauthorized returns will not be processed.

Refund Policy

Once your return is received and inspected:

  • You will be notified by email of the approval or rejection of your refund
  • If approved, your refund will be processed within 10 business days
  • Refunds are issued to the original payment method (Credit Card, Debit Card, Apple Pay, Google Pay, or Link by Stripe)
  • Please allow additional time for your bank or card issuer to post the refund to your account

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@crownhobby.shop with:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will make it right — whether that's a replacement, store credit, or a full refund at our discretion.

Pre-Order Returns

Pre-order items follow the same return and refund policy as in-stock items. The 30-day return window begins from the date of delivery of the pre-ordered item.

Non-Refundable Situations

  • Refunds will not be issued for buyer's remorse on opened products
  • Shipping fees are non-refundable unless the error was on our part
  • Items that do not meet the eligibility criteria above will be returned to the sender at their expense

Contact Us

For any questions regarding your return or refund, please reach out:

📧 Email: support@crownhobby.shop
🌐 Website: crownhobby.shop
📍 Address: 1701 Howell St, North Kansas City, MO 64116